How do I return an item?

How do I return an item?

Shoulder Shirts allows returns up to 30 days after receipt. Shirts must have not been worn or washed and all tags still attached.  Shipping costs are not refunded and Buyer pays return shipping (we cannot accept CODs). 

You may return your Shoulder Shirt to:

Shoulder Shirts Returns

PO Box 725

Marcola, OR 97454

Be sure to include your name and phone number with your return. Please fasten all velcro back together to prevent damage during shipping.  Once we receive your shirt, we will refund the purchase price of the shirt to your account.  (Sorry... we can’t refund shipping and handling costs or accept shirts that have been washed or worn.)  You can reorder any other shirts in a different size or fabric at any time and we will get them right out to you.   Due to fabric availability in sizes and shipping costs, you do need to reorder the different shirts; we aren't able to just "exchange" them. 

Please note that pursuant to our return policy, if you ordered any drain pouches, they are non-returnable due to the medical nature and rules and regulations of our liability insurance company.

The shirts are made to fit loosely, like a pajama top. If you are going to have shoulder surgery, you don't want it to fit like a regular shirt or it will bind up on you with your sling/brace. 

Please contact customer service if you need more information on returning an item.  Our goal is complete satisfaction of your purchase.  Thank you.

Customer Service: 541-636-3228