Due to their personal nature, bras, drain pouches, dinner scarves (bibs) and masks are non-returnable and we will not accept them back for refunds.
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As long as the shirt(s) havenít been worn or washed or have any odors such as perfume, smoke or essential oils, you may mail them back within 30 days of purchase to:
Shoulder Shirts Returns
PO Box 725
Marcola, OR 97454
Be sure to include your name, invoice number (if you have one) and phone number with your return. Please fasten all velcro and/or snaps back together to prevent damage during shipping. Once we receive your shirt, we will refund the purchase price of the shirt to your account. (Sorry... we canít refund shipping and handling costs or accept shirts that have been washed or worn or have any odors such as perfume, smoke or essential oils. We will not refund anything that has been washed or worn or that have any odors.) You can reorder any other shirts in a different size or fabric at any time and we will get them right out to you. Due to fabric availability in sizes and shipping costs, you do need to reorder the different shirts; we aren't able to just "exchange" them.
Please note that pursuant to our return policy, if you ordered any bras, drain pouches or masks, they are non-returnable due to their personal and medical nature, and the rules and regulations of our liability insurance company.
The shirts are made to fit loosely, like a pajama top. It will not fit snug like your normal clothing. If you are going to have shoulder surgery, you don't want it to fit like a regular shirt or it will be difficult to step into and pull up, and it will bind up on you with your sling/immobilizer. If your shirt/gown opens at the shoulders, be sure that you try it on by stepping into it. Remember, you are dressing from the bottom up.
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If this is a gift, please contact us at (541) 636-3228 to make arrangements if you need a different size.